Vivantio, a leading provider of B2B service management solutions, proudly announces the launch of its latest innovation—FLEXGrid Workspaces. Serving a wide array of service teams, including IT, Customer Service, Facilities Management, and HR, Vivantio continues its mission to deliver powerful and intuitive tools that elevate service performance. With FLEXGrid, the company introduces a dynamic new way for service teams to manage and interact with data.
HR Technology Insights: Zoom, ServiceNow Partner to Enhance Customer, Employee Experience
FLEXGrid Workspaces represent a major leap forward in Customer Service Management software. This interactive and highly flexible workspace empowers service teams to explore, analyze, and act on real-time data—eliminating the need for a traditional report builder. Whether teams are conducting ad-hoc analysis, monitoring project progress, or identifying trends, FLEXGrid provides an intuitive and highly responsive interface that puts the power of data directly into users’ hands.
According to Andy Walsh, Chief Technology Officer at Vivantio, “Running reports can be a time-consuming process that often delays customers’ ability to make informed decisions. With FLEXGrid, what used to take hours can now be done in minutes. The interface is incredibly intuitive, and the speed with which customers can filter, pivot, and explore data in real time is unmatched.”
HR Technology Insights: ControlUp Names Beau Dolinsky, Vice President of Customer Experience
This breakthrough tool allows teams to make faster, smarter decisions by eliminating reporting delays and enabling direct interaction with live data. FLEXGrid delivers actionable insights instantly—reducing reliance on technical reporting processes and empowering teams at every level to take informed action with confidence.
Flexible insights. Actionable data. Smarter decisions. These principles define the FLEXGrid experience. By streamlining access to real-time information, FLEXGrid supports a more agile, data-driven approach to service management.
Discover the power of FLEXGrid—only from Vivantio.
Learn more and watch the demo here: https://www.vivantio.com/videos/flexgrid-workspaces
About Vivantio
Vivantio is a leading enterprise B2B service management platform that combines service focused CSM, ITSM, and ESM into a single solution. Founded on the belief that great service is at the core of every organization, Vivantio’s purpose is to help its customers deliver the best possible service experience to their own customers.
HR Technology Insights: Atento Brings AI to Customer & Employee Experience
To participate in our interviews, please write to our HRTech Media Room at sudipto@intentamplify.com
Source: PR Newswire
