Contact centre leaders face constant pressure to coach teams, manage compliance, and improve performance. Yet without structure, visibility, and clear measurement, they’re often stuck reacting to problems instead of preventing them.
It’s like trying to drive somewhere new without a GPS—you know the destination, but without clear directions, you waste time taking wrong turns, backtracking, and hoping for the best.
That’s why YakTrak and GRIST have joined forces; to give leaders a structured, data-driven system that turns coaching, capability development, and compliance into measurable business impact.
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YakTrak has always given leaders visibility into the inputs that drive people development, compliance, and performance. But what’s been missing is the behavioural framework, the roadmap that defines what ‘great’ looks like and ensures coaching leads to measurable improvement.
That’s where GRIST comes in. With over 30 years of expertise in leadership development and behavioural change, GRIST has developed industry-leading micro-behaviours—the fundamental building blocks of skills and human capability. These micro-behaviours break down complex skills into small, repeatable actions that, when tracked at scale, create lasting change.
By combining YakTrak’s structured tracking and visibility with GRIST’s proven behavioural frameworks, this partnership delivers a clear, scalable system for driving performance, embedding sustainable coaching practices, and ensuring compliance; without adding administrative burden.
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A partnership built for performance
“Most businesses track metrics like NPS, CSAT, and sales; but without visibility into the coaching and behaviours driving those results, they’re left guessing what’s really working.” said Brad Thomas, Co-Founder of YakTrak. “That’s what YakTrak provides—real clarity on what’s happening in coaching, capability development and compliance, giving leaders real-time insight into performance trends, and allowing them to make smarter, faster decisions.”
YakTrak + GRIST: the GPS for people development
Just like a GPS helps drivers navigate toward a destination with clarity and efficiency, YakTrak helps leaders map out a structured pathway to develop their people, improve performance, and ensure compliance:
- Clarity & control over people development – YakTrak gives leaders complete visibility into the inputs that drive performance, ensuring structured coaching, compliance, and leadership development happens consistently, not sporadically.
- Faster learning, smarter decisions – leaders gain instant insight into team capability, development needs, and coaching effectiveness; helping them pinpoint exactly where to focus their time.
- Effortless compliance & risk management – YakTrak tracks compliance conversations, ensures accountability, and streamlines regulatory oversight. This means organisations can stay ahead of risk, not just react to it.
- Developing leaders, not just agents – YakTrak doesn’t just support frontline agents, it equips leaders with the tools to coach effectively, drive engagement, and build high-performing teams.
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Source: globenewswire
