Medallia, Inc., the global leader in customer and employee experience, announced Fabrice Martin as Chief Product Officer (CPO). Martin brings over 30 years of leadership experience in product management and development at cloud-based enterprise software companies, including extensive industry experience…
Applaud, the HR-focused, employee-led disruptor for the world of work, announced its AI-native HR Case Management solution. Purpose-built for HR’s unique challenges, this new module is the first to be conceived and engineered entirely in the era of generative AI,…
SuccessKPI, a cloud-native, workforce engagement management (WEM) provider, reported over 100% revenue growth in 2024, driven by 90% year-to-year average increases on sales of its AI-powered WEM platform for contact centers since 2021. Comparatively, the global call and contact center outsourcing market…
