New executive role underscores Bullhorn’s commitment to delivering incredible customer experiences.
Bullhorn, the global leader in software for the staffing and recruitment industry, announced the promotion of Mitesh Ashar to the newly created role of Chief Customer Officer (CCO). In this strategic role, Ashar will lead Bullhorn’s global Customer Experience organization, driving innovation and exceptional service across all customer touchpoints.
Ashar’s journey to this role is one Bullhorn’s customers will recognize. He began his relationship with Bullhorn as an executive at an IT staffing firm. He was one of the company’s earliest customers. During his implementation in 2006 and throughout his time as a customer, Ashar worked closely with Bullhorn’s leadership, including Founder and CEO Art Papas and President and COO Matt Fischer, providing thoughtful feedback that directly influenced product development.
“Mitesh pushed us to make the product better, because he cared deeply about how technology supports real business goals,” said Papas. “That perspective has never left him, and it’s one of the many reasons he’s the ideal leader for our customer organization.”
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At Bullhorn’s first user conference in 2007, Ashar felt compelled to make the leap and join the company. Initially, he led customer implementations, before moving into top product leadership roles where he helped shape Bullhorn’s product portfolio. “I was struck deeply by Bullhorn’s culture and the huge opportunity the company had. Nearly 20 years later, I still feel that way,” said Ashar. Ashar has remained deeply connected to customers and the challenges they face. He brings a sharp understanding of what customers are trying to achieve with technology and how to align Bullhorn’s teams to help them get there.
In his new role as CCO, Ashar will have an even greater impact by leading an organization responsible for equipping customers with the strategy, support, and tools to successfully adopt, implement, and scale Bullhorn’s technology solutions. His appointment reflects Bullhorn’s expanded commitment to customer success, as well as the opportunity afforded by Bullhorn Amplify and the need for customers to integrate AI into their businesses.
“Our customers are facing an enormous change in the coming years driven by artificial intelligence. It has the potential to be one of the most important technological advancements the staffing industry has ever seen. Our customers are going to need help navigating this change, and Mitesh is the perfect leader for this moment,” said Fischer.
Ashar brings more than 30 years of experience across staffing, software, and operations. Ashar holds a bachelor’s degree in Statistics and an MBA from the University of Mumbai.
“I’m honored to take on this role,” said Ashar. “Bullhorn has always been about empowering staffing firms to grow. I’ve been on both sides — first as a customer, now as a leader — and I believe this is the most exciting moment yet. We’re going to help our customers lead the industry into the future.”
Paul Sorensen, CEO of Partners Personnel, added: “Mitesh has always been a trusted partner — someone who understands both our challenges and opportunities. He’s exactly who you want in your corner when you’re navigating a big change.”
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Source: Businesswire
