New Enhancements Provide Customers with Faster Support, Expert Assistance, and More Resources.
Planful Inc., the pioneer of financial performance management cloud software, has made strategic investments designed to enhance the customer experience and further strengthen its award-winning customer engagement. Initiatives include expanding the Customer Success organization and introducing new engagement tools, ensuring that customers receive fast resolutions, deep expertise, and a frictionless experience.
In 2024, Planful welcomed hundreds of new customers and made significant investments to enhance its infrastructure and customer support programs. To continue delivering exceptional service, the company expanded its customer success resources, doubled its Account Relationship teams, and tripled the number of technical resources available to resolve customer issues. Building on this momentum, Planful introduced the One-Touch Customer Portal, a seamless in-platform experience that provides instant access to expert knowledge and curated resources. These enhancements reflect Planful’s ongoing commitment to providing best-in-class support, proactive engagement, and a seamless customer experience.
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“As Planful continues to scale, improving service for customers is a paramount objective. This is why we are significantly investing in new capabilities, digitized processes, and more technical, solution-oriented resources,” said Melissa Dreuth, Chief Customer and People Officer at Planful. “These improvements will make it even easier and faster for our customers to generate increased business value from the Planful platform.”
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Planful’s commitment to customer success has been recognized with a Customer Service Excellence award from the Business Intelligence Group, a Bronze Stevie from the American Business Awards for Customer Service Department of the Year, and a TrustRadius Buyer’s Choice Award, for best-in-class customer relationships.
This announcement comes on the heels of Planful reporting strong FY24 results and builds on the company’s industry-leading reputation for customer success. These new enhancements ensure that businesses can continue to drive efficiency, collaboration, and agility to reach peak financial performance with Planful.
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Source: PR Newswire
