Aternity Sentiment has been launched, according to Riverbed, the industry pioneer in unified observability. By relating employee sentiment to application and device performance, the addition of Sentiment to Alluvio Aternity optimizes the digital experience. This enables organizations to identify user experience problems and take prescriptive, targeted actions that improve productivity, employee satisfaction, service quality, and business performance.
Riverbed- “A good DEX strongly correlates with high employee engagement, which ultimately impacts employee retention. 93% of employees with a high EX (employee experience) index score plan to stay with their organization for the next year, compared to only 49% of employees with a low EX index score.”
Receiving timely feedback from the actual user perspective is necessary to fully comprehend how important IT projects have affected the overall digital experience. Aternity Sentiment enables enterprises to distribute personalized surveys to targeted user groups across numerous devices and locations in order to efficiently evaluate user happiness and boost response rates to capture the workplace digital employee experience (DEX). Aternity Sentiment gathers feedback via adaptable survey elements, such as the Net Promoter Score® (NPS)1 scale, which is an industry standard for gauging customer satisfaction. This gives organizations a more complete picture of user engagement and productivity, which boosts business performance. The Alluvio Aternity DEM (digital experience management) system gives the complete picture of the digital experience, including nuanced repair feedback and added human context, by tightly linking objective and topic metrics using Sentiment.
IT departments look to Alluvio Aternity for the most comprehensive quantitative analysis of employee and customer experience as well as the ability to compare digital experience to that of competitors in the market. With Sentiment, Alluvio Aternity now provides complete digital experience management for employees by closely correlating aggregated insights on application and device performance data to human reactions.
“Most problems that affect the equipment come from outside of it. DEX solutions must provide end-to-end actionable insights from the network to the actual end user if the objective is to improve the digital experience. According to Richard Tworek, Chief Technology Officer, Alluvio at Riverbed, “Alluvio Aternity harnesses the power of the Alluvio Unified Observability portfolio, which enables multi-dimensional correlation and low code automation across full-fidelity, full-stack telemetry. The fact that Aternity is the only DEX solution that offers click-to-render insights and end-user experience data to illustrate the actual user experience on any application or device is also acknowledged by our customers. Sentiment now includes the perspective of the employee, including how they evaluate their digital experience. Sentiment and pre-existing features like user journey analytics and transaction tracing capabilities combine to give Alluvio Aternity’s business, employee, and customer users a comprehensive perspective of the digital experience.”
In terms of productivity and employee engagement, firms now place a high priority on delivering a better digital employee experience (DEX). As stated in a 2022 Forrester Research, Inc. report2, “A good DEX strongly correlates with high employee engagement, which ultimately impacts employee retention – 93% of employees with a high EX (employee experience) index score plan to stay with their organization for the next year, compared to only 49% of employees with a low EX index score.”
End User Experience Monitoring (EUEM) and Application Performance Management (APM) are two features of Alluvio Aternity full-spectrum Digital Experience Management (DEM), which offers insight into the business impact of customer and employee digital experiences by collecting and storing technical telemetry and sentiment feedback from employee devices, every type of business application, and cloud-native application services at scale. Aternity monitors what consumers actually view for every transaction and every app running on every platform by deploying an agent on end-user devices or application infrastructure. As one of the key players in the Digital Employee Experience (DEX), Aternity currently maintains more than four million endpoints globally and performs more than 250 billion activities each day. In addition to network performance management (NPM), IT infrastructure monitoring (ITIM), and Alluvio IQ, the first service created on the new Alluvio Unified Observability platform, which is a safe, highly available, and scalable SaaS platform for cloud-native observability services, Alluvio Aternity is a part of Riverbed’s Alluvio Unified Observability portfolio.