Digital printer boasts scores out-performing other American manufacturers

Commercial printer Smartpress and their parent company, The Bernard Group, are revealing impressive employee-focused metrics that prove the manufacturer sets a high bar for engagement and participation. Based on employee feedback from their annual Gallup survey and other key metrics, their notable numbers highlight why the sustainable printer is an industry leader in more ways than one.

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“It’s important for our clients to understand the actions we take to be an amazing employer,” said The Bernard Group Vice President of Human Resources Jody O’Neil. “Customers want to do business with organizations that have a strong reputation in the market, act with integrity, deliver high-quality products and services and truly value their employees.”

Measuring What Matters

As an ESOP, Smartpress is 100% employee-owned. They conduct an annual Gallup employee engagement survey, and in 2024, achieved an overall score of 4.21 out of 5.0 with an 89% participation rate. Survey results show that Gallup considers their engagement rate to be double that of average U.S. companies.

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What other stats stood out?

• Turnover rate is just 11% (compared to 40% for the American manufacturing workforce).
• The amount of co-owners who are women is 26% higher than the overall American manufacturing workforce.
• They maintain numerous programs for training, development, recognition, employee experience, charitable giving and environmental sustainability.

“We strive to wow our customers on a daily basis and do the same for our employees. They’re the heart of our organization,” said O’Neil.