Manulife’s digital capabilities, including AI-enabled enhancements, are expected to generate a threefold return on investment over five years through 2027. Manulife announced that over 75 percent of its global workforce are engaged with GenAI through learning, immersive experiences and tools,…
New Enhancements Provide Customers with Faster Support, Expert Assistance, and More Resources. Planful Inc., the pioneer of financial performance management cloud software, has made strategic investments designed to enhance the customer experience and further strengthen its award-winning customer engagement. Initiatives…
Edge Delta, a leading provider of intelligent, end-to-end Telemetry Pipelines, announced its successful partnership with Employ, a company that delivers innovative HR recruitment tools to over 20,000 customers. Through this collaboration, Edge Delta has helped Employ significantly improve its log management, extend…
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced the launch of its Agentic AI Consulting practice. TaskUs will partner with leading agentic AI companies to help businesses accelerate…
New tech hub will embrace the UK government’s ambition to deploy AI across the country and foster the next generation of talent. Kyndryl, the world’s largest IT infrastructure services provider, announced the launch of a new technology hub in Liverpool…
Medallia, Inc., the global leader in customer and employee experience, announced Fabrice Martin as Chief Product Officer (CPO). Martin brings over 30 years of leadership experience in product management and development at cloud-based enterprise software companies, including extensive industry experience…
SuccessKPI, a cloud-native, workforce engagement management (WEM) provider, reported over 100% revenue growth in 2024, driven by 90% year-to-year average increases on sales of its AI-powered WEM platform for contact centers since 2021. Comparatively, the global call and contact center outsourcing market…
Under the OneLeave brand, Prudential builds on its market-leading absence and disability capabilities to help employers minimize extended absences while providing a better experience for employees. Prudential Financial, Inc. launched OneLeave, adding new absence and disability capabilities to help address…
Customer experience, manufacturing, and finance sectors drive U.S. labor market growth As the job market continues to evolve, Randstad USA has identified the 15 most in-demand jobs for 2025, offering critical insights for job seekers and employers navigating the future of work. With…
Foundever, a global leader in customer experience (CX) solutions, is significantly expanding its presence in Egypt, announcing plans to create 5,000 new jobs over the next four years. Central to this growth is the establishment of a new state-of-the-art contact center…
