Contact centre leaders are being asked to do more than ever: reduce churn, improve compliance, and coach their teams to deliver amazing customer experiences and organisational results; all while navigating complex, highly regulated environments. Now, leaders have a structured, smarter…
Smartsheet, the AI enhanced enterprise grade work management platform, announced the completion of its acquisition by funds managed by Blackstone (“Blackstone”) and Vista Equity Partners (“Vista”) in a transaction valued at approximately $8.4 billion. The transaction was previously announced on…
AI-driven contact center solution enhances ServiceNow ecosystem, driving operational efficiency and seamless experiences for employees and customers across multiple business functions. 3CLogic, the leading AI-powered cloud contact center solution purpose-built for ServiceNow, reported another strong year-over-year performance. Revenue growth of…
Leading talent acquisition technology company strengthens commitment to customer success and innovation iCIMS announced that Nikki Grigsby has joined as chief customer officer (CCO) and will lead the company’s customer success, professional services and technical support organizations. Grigsby is an accomplished executive with…
With GenAI, Aptia can process customer benefits applications exponentially faster SnapLogic, a leader in generative integration, announced that Aptia, a specialist tech-enabled administration partner for the highly complex space of health, benefits, and pensions, is leveraging SnapLogic’s generative integration platform…
