51Talk, an online English language education platform, has announced plans to launch a comprehensive, AI-powered systems upgrade across its business operations within the coming months.
Workers insist DEI initiatives have made a lasting impact, with 87% reporting greater inclusivity and diversity in leadership. In the wake of ongoing rollbacks in
Contact centre leaders face constant pressure to coach teams, manage compliance, and improve performance. Yet without structure, visibility, and clear measurement, they’re often stuck reacting
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