Contact centre leaders are being asked to do more than ever: reduce churn, improve compliance, and coach their teams to deliver amazing customer experiences and organisational results; all while navigating complex, highly regulated environments. Now, leaders have a structured, smarter…
Intellum, the world’s leading customer education and learning management platform, is proud to announce a strategic partnership with Yoodli, an AI-powered conversation and roleplaying solution. This collaboration brings GenAI-driven video assessments directly into the Intellum Platform, enabling organizations to revolutionize…
Only 11% of workers set boundaries as pressure to accept additional tasks fuels widespread burnout and challenges productivity. LiveCareer, a career service dedicated to resumes and cover letters, has released its Hidden Costs and Rewards of Extra Work Report, highlighting the…
Innovative online programs designed to foster healthier workplaces and future-ready talent pools University of Phoenix is pleased to announce the two new skill development pathways available through its Professional Development Skills Center. The pathways, “Talent Management” and “Workplace Wellness: Awareness and Action”…
Innovorg’s skills management and professional development platform, purposely designed for cloud, hosting and data center companies, enhances employee engagement Innovorg, the only skills-building and workforce optimization platform for cloud, hosting, and data center teams, announced that it has partnered with…
