June 2025: Let’s face it, AI is everywhere right now. But while most companies are racing to automate everything in sight, Teleperformance is slowing things down to ask a more important question: What if AI wasn’t just smart, but also human-aware? What if it didn’t just respond, but knew when to step in, when to back off, and when to bring in a real person? That’s the thinking behind TP.ai FAB, Teleperformance’s newly launched orchestration platform.
Yes, it’s powered by cutting-edge AI. But at its core, it’s built to do something refreshingly real: help people do better work, especially in the high-stakes worlds of HR and customer experience.
AI in the workplace has often overpromised and underdelivered. We were told it would make work easier, faster, and more efficient. But for many HR and CX teams, it’s just meant more systems to manage, more tickets to chase, and more burnout. Teleperformance is trying to change that.
This month, they introduced TP.ai FAB, a new AI orchestration platform with a clear goal: to stop treating AI like a magic trick and start using it like a real teammate.
Here’s the thing: AI that simply automates tasks isn’t enough anymore. What teams need is a way to connect the dots between people, systems, and the unique demands of their industry. That’s what TP.ai FAB aims to do.
Instead of being “just another tool,” it acts more like an air traffic controller quietly coordinating who or what should handle each request.
So when an employee asks about leave policies, onboarding, or internal processes, TP.ai FAB routes the issue through the right channel. It knows when to stay in the background and when to pass the baton to a human.
If you’re in:
Healthcare
You know you’re dealing with strict privacy laws and layered compliance.
Retail
You understand the chaos of seasonal hiring and high turnover.
Finance
It helps navigate sensitive, high-risk workflows with precision.
Teleperformance has industry-specific knowledge and guardrails, so you’re not starting from zero, and you’re not forcing your team to customize every little thing.
Organizations that are already using TP.ai FAB are reporting:
Fewer unresolved tickets.
Happier employees.
Leaner support operations.
More time for HR to be HR.
When you stop forcing people to fight with systems and start giving them tools that work with them, the whole vibe changes. The workplace starts to feel a little less exhausting and a lot more human.
It means there’s finally an AI platform that understands your reality. One that doesn’t just chase trends or throw jargon at the problem.
TP.ai FAB is built for the messy, fast-moving, people-centered world you work in every day. It’s not flashy for the sake of being flashy. It’s smart in the background so you and your team can shine out front.
FAQs
1. How is TP.ai FAB different from a typical AI chatbot or automation tool?
Unlike standard AI tools that usually answer basic questions or automate a single task, TP.ai FAB works more like a smart coordinator behind the scenes. It doesn’t just respond, it actively decides who (or what) should handle a request based on context, urgency, and complexity.
2. What kinds of tasks can TP.ai FAB take off my HR team’s plate?
Plenty! It can handle repetitive, time-consuming tasks like routing employee queries, managing policy lookups, triggering onboarding workflows, and making sure compliance steps are followed.
3. Do I need to completely overhaul my existing systems to use TP.ai FAB?
Not at all. One of TP.ai FAB’s biggest strengths is its ability to integrate with your current tech stack. It’s designed to play well with the tools and processes you already use, not replace them. That way, it acts as an intelligence layer, connecting everything more smoothly without forcing a ground-up rebuild.
4. Is TP.ai FAB only useful for big enterprises, or can mid-sized companies benefit too?
While it’s already being used by large organizations, mid-sized teams can benefit just as much, especially those with lean HR or CX departments looking to scale support without ballooning headcount.
5. What does “agentic AI” really mean in everyday HR terms?
Great question. In simple terms, agentic AI is like having an AI teammate that’s proactive instead of passive. It doesn’t just wait for a command; it understands the goal and figures out how to help achieve it.
