In order to improve the employee experience, boost productivity, and revolutionize operations, Teleperformance, a world leader in digital business services, announced that it is integrating cloud-based artificial intelligence (AI) capabilities into ServiceNow, the market leader in digital workflow.

Teleperformance employees may access a single, streamlined knowledge management system thanks to the new platform’s improved employee experience. Additionally, it allows workers at the organization to automate some transactional chores throughout the course of a typical workday, freeing up time for higher-value jobs.

For the top brands in the world and their consumers, Teleperformance is a leader in digital business services, fusing the finest of cutting-edge technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer. From front-office customer support to back-office operations, the Group’s extensive AI-powered service portfolio includes Trust and Safety offerings that support the defence of both online users and brand reputation. Additionally, it provides a variety of specialised services, including outsourcing for the hiring process and services for collections, interpreting, localization, and visas. The Group’s global scope and local presence enable it to be a force for good in assisting communities, clients, and the environment thanks to its workforce of more than 410,000 inspired and passionate individuals who speak more than 300 languages. According to a €1 = $1.05 exchange rate, Teleperformance recorded consolidated revenue of €8,154 million ($8.6 billion) in 2022 and a net profit of €645 million.

Teleperformance shares can use the deferred settlement service because they are traded on the Euronext Paris market in Compartment A. The CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard, and Euronext Tech Leaders indices all contain them. Since September 2022, Teleperformance shares have been part of the CAC 40 ESG index and the Euronext Vigeo Euro 120 index, respectively.

Also read: The Global Competitive Strategy Leadership Award goes to Teleperformance

Source: PRNewswire